Customer services

For Customer Service call 0800 716 854 from the UK or 1800 535 119 from Ireland or Contact us online

P&G Professional General FAQ's

Below are answers to the most frequently asked questions, click a question to display the answer.
 

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About P&G Professional

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What is P&G Professional?

Procter & Gamble Professional is the ‘away from home’ division of P&G, serving the foodservice, building, cleaning and maintenance, hospitality and convenience stores industries. P&G Professional offers complete solutions for the professional audience, utilizing its parent company’s scale, trusted brands and strengths in market and consumer understanding. P&G Professional features such brands as Tide, Dawn, Mr. Clean, Febreze, Swiffer, and its own brand, P&G Pro Line.

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Why does P&G have a professional division?

P&G Professional was created to leverage Procter & Gamble’s deep experience in product innovation, research and cleaning technology for use in the business space. While P&G Professional leverages familiar brands known to business decision makers and consumers, each product sold by P&G Professional is designed and optimized for use in professional and away-from-home settings. This ensures products are appropriate for the specific tasks they are intended to perform.

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What industries does P&G Professional serve?

P&G Professional serves a number of different industries and customers including commercial facilities, educational institutions, foodservice/restaurants, government, health care, janitorial/sanitation, lodging/hospitality and retail (supermarkets, club, convenient stores, cash and carry).

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How long has P&G Professional been in business?

P&G Professional has been in business since the 1920s. In the last decade, we increased our strategic focus on serving the business consumer, and we are pleased to bring our knowledge, brands, and expertise to this space. We currently operate in North America, Western Europe, Central and Eastern Europe / Middle East / Africa in over 40 countries.

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What brands does P&G Professional offer customers?

P&G Professional brands include Ariel, Lenor, Bold, Daz, Fairy, Flash, Deepio, etc...

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What makes P&G Professional’s approach unique in the away-from-home-industry?

P&G Professional is dedicated to bringing the same science based innovation that P&G uses in order to create high quality solutions that meet the needs of business consumers. We start by seeking to truly understanding consumer needs, reapplying many of the techniques P&G uses on the retail side. We then design and optimize products, focusing on making sure they simplify cleaning tasks while getting the job done, provide high overall value, and are safe and sustainable. Finally, beyond the products, we seek to innovate in providing the right packaging, training, service, and support our business consumers need.

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How does P&G Professional sell its products to customers?

For advice and technical support on any of our products or to order usage aids please ring the P&G Professional Customer Careline freephone on 0800 716 854.

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What is the contact number for UK Customer Service for the professional products?

P&G Professional utilizes both dedicated sales associates and a network of distributors and preferred distributors to sell our products.

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How can I contact someone in Procter and Gamble Corporate Marketing Services?

Please contact our P&G Professional Customer Careline freephone on 0800 716 854.
You can also learn about our corporate values and principles, as well as the basic facts of doing business with us at this site.

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Where can I get educational information for our schools?

Please contact our P&G Professional Customer Careline freephone on 0800 716 854.

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I am having problems with my service agent, who can I contact?

Please contact our P&G Professional Customer Careline freephone on 0800 716 854.

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Does P&G sell Laundry vending machines?

P&G does not sell Laundry vending machines.

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How can I find a distributor that carries P&G Professional laundry products?

Please ring the P&G Professional Customer Careline freephone on 0800 716 854 or click on the distributor locator link on this site.

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My dilution equipment is not dispensing- there is water no connected to the unit. Who can I contact?

For advice and technical support on any of our products or to order usage aids please ring the Procter & Gamble Professional Customer Careline freephone on 0800 716 854.

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What is P&G's commitment to the environment?

P&G has a long-standing commitment to improve the environmental quality of our products, packaging and operations around the world. To carry out this commitment, it is P&G's policy to ensure our products, packaging, and operations are safe for our employees, consumers and the environment, to reduce or prevent the environmental impact of our products and packaging in their design, manufacture, distribution, use, and disposal whenever possible, to meet or exceed the requirements of all environmental laws and regulations.

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Does P&G have special environmental selection requirements for contractors?

P&G's EMS includes standards specifying the procedures to be followed for the selection and training of contractors working on our sites. We conduct annual audits for compliance against standards. We also appraise the environmental performance of each contractor and take into account the results when renewing the contract.

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Does P&G do environmental audits of its suppliers?

P&G's success depends on building productive relationships with our customers and suppliers based on integrity, ethical behavior and mutual trust. We expect suppliers to operate safely for their employees and the environment. Suppliers are expected to comply with the law and P&G would not continue dealing with a supplier that operated persistently out of compliance. Suppliers are required to produce according to agreed specifications with robust quality assurance systems (which are audited), to design resource efficient processes and to be aware of their stakeholders concerns. These expectations are discussed in supplier meetings and on some occasions P&G has conducted site visits for reassurance that suppliers are meeting expectations.

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Who do I call to give feedback about the service I am receiving from my distributor?

Please contact our P&G Professional Customer Careline freephone on 0800 716 854.

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My MSDS does not list all ingredients...Is it possible to obtain that information?

Please ring the Procter & Gamble Professional Customer Careline freephone on 0800 716 854 for further info.

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Who do I contact if my laundry equipment is not working?

Please contact our P&G Professional Customer Careline freephone on 0800 716 854.

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What is P&G’s new Sustainability Vision, and what are the goals attached to it?

P&G is the largest consumer packaged goods company in the world today. This very fact coupled with our Purpose-inspired Growth Strategy-improving the lives of more consumers, in more parts of the world, more completely-requires us to continue to grow responsibly. And it also requires us to accelerate our commitment to helping solve some of the world's sustainability challenges. Consequently, we have developed a new longer term vision for the company:

  • Using 100% renewable or recycled materials for all products and packaging.
  • Having ZERO consumer waste go to landfills. Designing products to delight consumers while maximizing conservation of resources.
  • Powering our plants with 100% renewable energy.
  • Emitting ZERO carbon dioxide or toxic emissions.
  • Delivering effluent water as good or better than influent water quality, with no contribution to water scarcity.
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How do these goals relate to the new 2020 goals for the company?

As this vision will take decades to achieve, we have also announced new 10-year goals, which we will reach by 2020, that will set us on an incremental path toward our long-term vision. These goals will help us focus on efforts where we can make the most meaningful difference in environmental sustainability. The 2020 sustainability goals are in addition to our existing 2012 goals.

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Dish Care: Fairy Platinum ADW

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Why have you decided to launch Fairy Platinum ADW? How is it different to other Fairy ADW existing products?

Fairy Platinum ADW is a premium product that delivers overall superior cleaning vs. the rest of Fairy line-up and is being launched to address the needs of those consumers who have exceptionally high cleaning standards. It is especially designed for those consumers that want the best performing product available.

Fairy Platinum ADW is the most effective automatic dishwashing detergent of the Fairy line-up and it is also more effective than the key competitors, especially when it comes to tough grease cleaning and prevention of grease build up in your dishwasher.

The new Fairy Platinum offers a new and improved formula, which incorporates a brand new exclusive enzyme system for an added cleaning boost. The increased surfactant system will give improved grease cleaning for both your dishes and your dishwasher.

Fairy Platinum is the only Dishwashing product with a triple liquid action. The reason why Fairy has a liquid top is because surfactants are most efficient in liquid form. The blue liquid is a super powerful surfactant used in our machine cleaner additive.

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How do you justify the price premium?

ADW Pricing is at the sole discretion of the retailer. However, given Fairy Platinum’s superior performance vs Fairy base product, one may find it at a higher price. The difference in price reflects the improvement in the performance which the consumer will see given Fairy Platinum not only cleans the dishes but also removes hidden grease from the dishwasher that may clog the filter.

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Claims and Proof

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Are you using the same formula in both ADW and HDW? How is it unique?

No. Fairy Platinum ADW and HDW are sharing some ingredients but the formulae are not the same. The washing-up task is different in a dishwasher than when done by hand and therefore, the products need to be optimized for each task. What is common in Fairy Platinum ADW and HDW is the overall superiority of the product vs. their respective base line-up and the fact that they will meet the needs of those consumers who have exceptionally high cleaning standards.

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Is the technology used in Fairy Platinum new?

ADW: Yes. The formulation for Fairy Platinum has been rebalanced to give optimum cleaning. The synergistic effect of the 3 liquid tops delivers Fairy’s best ever grease cleaning formula.

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What are the different components on a Fairy Platinum ADW tablet? Why is the blue bit liquid?

The new Fairy Platinum offers a new and improved formula, which incorporates a brand new exclusive enzyme system for an added cleaning boost. The increased surfactant system will give improved grease cleaning for both your dishes and your dishwasher.

Fairy Platinum is the only Dishwashing product with a triple liquid action. The reason why Fairy has a liquid top is because surfactants are most efficient in liquid form. The blue liquid is a super powerful surfactant used in our machine cleaner additive.

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How does Fairy Platinum clean dishwashers as well as dishes/removes hidden grease from dishwashers?

Fairy Platinum is so powerful that it even removes hidden grease from your dishwasher.The new Fairy Platinum offers a new and improved formula, which incorporates a brand new exclusive enzyme system for an added cleaning boost. The increased surfactant system will give improved grease cleaning for both your dishes and your dishwasher.Fairy Platinum is the only Dishwashing product with a triple liquid action. The reason why Fairy has a liquid top is because surfactants are most efficient in liquid form. The blue liquid is a super powerful surfactant used in our machine cleaner additive.

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Does Fairy Platinum keep dishwashers working for longer?

Fairy Platinum helps to remove/prevent grease build up which can help reduce blockages within the dishwasher.

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When using Fairy Platinum ADW, can I stop buying dishwasher cleaners?

Fairy Platinum is so powerful that it even removes hidden grease from your dishwasher, removing/preventing grease build up. Still, we recommend still using Fairy machine cleaner once a month to reduce limescale build up.

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Does Fairy Platinum ADW get rid of limescale as well as grease?

Fairy Platinum is so powerful that it even removes hidden grease from your dishwasher. Fairy Platinum does not fully prevent limescale and remove limescale which has already built up. This is why we recommend still using Fairy machine cleaner once a month to reduce limescale build up.

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I tried Fairy Platinum but I still had to soak/scrub my dishes – why?

Fairy Platinum is the best performing product of the Fairy HDW line-up and is performing at its best on baked on/burnt on grease. Fairy is an all-purpose dishwashing liquid, not a specialist for tough food cleaning. The benefit it delivers is that it achieves the grease-softening you get when you soak overnight much faster, as of 10min soaking. However, it doesn’t eliminate the need of using a specialist for those very tough soils that wouldn’t be easy to remove with any other dishwashing liquid after soaking overnight.

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I tried Fairy Platinum and it did not improve the filter in my dishwasher – why?

Fairy Platinum is so powerful that it even removes hidden grease from your dishwasher. If the build up is made of food particulate or limescale, Fairy Platinum alone will not be able to clean the filter totally.

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Has Fairy Platinum been tested with consumers?

HDW: Yes. Fairy Platinum has been extensively tested with consumers and the response has been amazingly positive. Most of the consumers were able to see a difference vs. their current product after only one wash, even if this product was Fairy Original! Fairy Platinum was perceived as better performing not only for tough grease cleaning but also for overall cleaning, shine and leaving less watermarks behind. Consumers also claimed it delivers a better overall washing experience, with better suds quality, nicer colour and perfume and faster rinsing and drying.

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Was the product tested by or is it endorsed by independent experts or associations?

Yes. Fairy Platinum has been extensively tested with consumers and received very positive responses in all the tests. Consumers have fed back that they especially like it on the following vectors: Grease Cleaning, Shine, Appearance and Freshness.

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What is ‘liquid power’? What does it mean and how does it work?

Liquid power refers to the liquid surfactant compartments on the top of the unit dose. The liquid surfactants are key vectors of performance for Fairy Platinum.

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Safety and Sustainability

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Fairy Platinum is a very powerful product, is it safe to use to clean baby bottles/dishes?

Yes. Fairy Platinum is as safe as the rest of the Fairy line-up. It has been thoroughly evaluated from a toxicological point of view and therefore, can be used as any other washing-up liquid to clean baby bottles/dishes. Please note that the use of a washing-up liquid, even Fairy Platinum, does not eliminate the need of disinfecting baby bottles/dishes via boiling or similar methods.

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Are you using any chemicals in Fairy Platinum? What are they?

All automatic dishwashing detergents are composed of chemicals to provide desired cleaning and other benefits. The ingredient list of Fairy Platinum can be found on the back label and on the Fairy website.

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Is using Fairy Platinum harmful to the environment?

No. All surfactants used in Fairy products are readily biodegradable. Fairy Platinum, like all P&G marketed products, has been thoroughly evaluated from a toxicological point of view. The Fairy Platinum dishwashing detergent ingredients are safe for the environment under normal use conditions.

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Is the Fairy Platinum bottle / packaging recyclable?

Thanks to the innovative design of the pouches there is no internal wrapping. The ADW bags are made of recyclable materials.

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What damage am I doing to the environment if I use Fairy Platinum on a daily basis?

All surfactants used in Fairy products are readily biodegradable. Fairy Platinum, like all P&G marketed products, has been thoroughly evaluated from a toxicological point of view. The Fairy Platinum dishwashing liquid ingredients are safe for the environment under normal use conditions.

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What is P&G environmental policy?

All P&G marketed products are thoroughly evaluated from a toxicological point of view, to ensure its products are safe for the environment under conditions of normal use.

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Has Fairy Platinum been tested on animals?

No. Over four billion consumers use P&G products everyday and their safety is our number one priority. We do not test any of our consumer goods products on animals unless forced to by law. This is the last resort for us and we will always use alternative methods wherever possible. P&G has been a leader in developing alternatives to animal testing and is committed to the eventual elimination of safety testing using animals. We actively share our discoveries so that others can benefit from our work. We are passionate about continuing to develop alternatives to research involving animals and we are proud of the progress we’ve made to date.

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Laundry and Linen: Ariel & Lenor

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On which garments can I use this Ariel antibacterial variant?

You can use this product on all garments, except wool and silk.

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Can I use Ariel antibacterial on colored items?

As with Ariel regular powder, you can use this product on your colored items. This product is designed with a colored compatible bleach system. This uses oxygen bleach which is compatible with most dyes and a lot gentler on colors vs. chlorine bleach. For outstanding benefits on colors, we however advise to use our Ariel color variant.

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I am confused as there are 2 dosage instructions on the Ariel Antibacterial pack – which one should I take?

For regular washing, you can dose according to soil levels and water hardness as recommended in dosing instructions on pack (reco dosage: 80g). If you want to ensure antibacterial efficacy at 40 degrees, you should look at the antibacterial dosage instructions and dose 6g per liter water intake.

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What is the difference between my previous Ariel and the new one?

A: New Professional Ariel Regular and Color powder and liquid detergents have been redesigned to delight Professional consumers by delivering 5 actions in 1 wash for Professional results:
Ariel Regular: Whiteness, Freshness, Dirt Removal, Deep Down Cleaning, Tough Stain Removal.
Ariel Color: Gentle on Colours, Freshness, Softens Fibers, Deep Down Cleaning, Tough Stain Removal.

Ariel Professional has also changed packaging and size in order to better meet professional needs; thanks to the new consistent Professional look, you will easily find on shelf the Ariel product which is specifically designed for your business needs.

New Ariel’s perfume system has been redesigned to delight Professional consumers by delivering a fresh but non-overpowering product scent.

You will continue to get the great cleaning and stain removal you know and expect from Ariel.

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What do the visuals of the claims mean?

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Whiteness Whiteness: Professional Ariel Regular powder and liquid detergents contain a highly efficient bleach system*, optical brightener** and soil anti-redeposition actives that deliver brilliant whiteness.

*Professional Ariel Regular powder detergent only
**Professional Ariel Regular liquid detergent only
Professional Ariel Regular powder and liquid detergent only.
Tough Stain Removal Tough Stain Removal: Professional Ariel Regular and Color powder and liquid detergents contain a highly efficient enzyme and surfactant system, that helps remove tough stains such as greasy food stains, chocolate stains etc.  
Deep down cleaning Deep Down Cleaning: Professional Ariel Regular and Color powder and liquid detergents are fully soluble. As a result, the cleaning actives dissolve fast and penetrate deep into the fibers to deliver deep down cleaning.  
Freshness Freshness: Professional Ariel Regular and Color powder and liquid detergents have a specially designed perfume system that delivers a fresh but non-overpowering scent to your garments.  
Dirt removal Dirt Removal: Professional Ariel Regular powder and liquid detergents contain a patented biopolishing enzyme that untangles fibers allowing actives to penetrate deeper into the fibers and lift off invisible dirt (especially particulate dirt). Professional Ariel Regular powder and liquid detergent only.
Gentle on colours Gentle on Colours: Professional Ariel Color powder detergent is gentle for colours because it does not contain bleach (in contrast to Ariel Regular powder detergent) and has a lower alkalinity vs. Ariel Regular.

Professional Ariel Color liquid detergent is gentle for colors because it does not contain bleach nor an optical brightener (in contrast to Ariel Regular liquid detergent). Moreover, it contains a special active that prevents color dyes transfer between garments in the wash.
Professional Ariel Color powder and liquid detergent only.
Softens fibres Softens Fibers: New Professional Ariel Color powder and liquid detergents contain softening actives that will deliver a subtle softness to your garments. Professional Ariel Color powder and liquid detergent only.
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Why are the claims different between the new Professional Ariel and the Ariel in the retail supermarkets?

That is because new Professional Ariel Regular and Color powder and liquid detergents have been redesigned to delight Professional consumers by delivering 5 actions in 1 wash for Professional results:
Ariel Regular: Whiteness, Freshness, Dirt Removal, Deep Down Cleaning, Tough Stain Removal.
Ariel Color: Gentle on Colours, Freshness, Softens Fibers, Deep Down Cleaning, Tough Stain Removal.

We have highlighted those actions on-pack so that you can find the most relevant product for your Professional needs in-store.

You will continue to get the great cleaning and stain removal you know and expect from Ariel.

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I noticed the powder aesthetics of Professional Ariel Regular have changed vs what I am used to? Why?

Professional Ariel Regular powder detergent has been redesigned to delight Professional consumers. As part of the redesign, the powder aesthetics of Professional Ariel Regular have changed from blue speckles only to a mix of blue-green speckles. Nonetheless, you will continue to get the great cleaning and stain removal you know and expect from Ariel.

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I do not see myself as a true Professional that needs specialized professional laundry detergent. Are the new Professional Ariel Regular and Color powder and liquid detergent the right products for me or will they be too harsh and damage my fabrics?

Professional Ariel Regular and Color powder and liquid detergents have been specially designed to delight Professional consumers who use Professional Ariel detergents for professional and/or private consumption. As a result, Professional Ariel detergents are suitable for professional as well as domestic washing machines and can safely be used on your professional and private loads.

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New Ariel Regular and Ariel Color powder/liquid detergent has a lighter scent when I open the box/bottle than before.

New Ariel’s perfume system has been redesigned to delight Professional consumers by delivering a fresh but non-overpowering product scent. You will continue to get the great cleaning and stain removal you know and expect from Ariel.

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My fabrics have lighter scent when I take them out of the washing machine vs before.

The perfume system of new Ariel Regular and Ariel Color powder/liquid detergent has been redesigned to delight Professional consumers by delivering a fresh but non-overpowering scent on fabrics. You will continue to get the great cleaning and stain removal you know and expect from Ariel.
We recommend using Professional Lenor for extra freshness on your fabrics.
Professional Lenor is available in your Cash & Carry.

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With new Ariel Regular or Ariel Color powder/ liquid detergent my fabrics have lighter scent after drying vs before.

The perfume system of new Ariel Regular and Ariel Color powder/liquid detergent has been redesigned to delight Professional consumers by delivering a fresh but non-overpowering scent on dry fabrics. You will continue to get the great cleaning and stain removal you know and expect from Ariel.
We recommend using Professional Lenor for extra freshness on your fabrics.
Professional Lenor is available in your Cash & Carry.